HACK Your Customer Success Job Search | TDSU Ep. 7
Kristen Gray Psychas breaks down HER experience as a hiring manager in customer success. What job search tactics are successful, and which are not, when applying for customer success manager roles in today's job market.
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HACK Your Customer Success Job Search | TDSU Ep. 7
Kristen Gray Psychas breaks down HER experience as a hiring manager in customer success. What job search tactics are successful, and which are not, when applying for customer success manager roles in today's job market.
Fighting for facetime | TDSU Ep. 6
The effervescent Mary Migiano brings a PROBLEM to the pod: your customer just won't respond. What's your go-to method for fighting through the noise and grabbing their attention?
Give the Newbies a Chance | TDSU Ep. 5
Good CS samaritan Kevin Leonor links up with us to share what he believes might grease the wheels in this hectic hiring cycle. Let's stop searching for perfect-fit unicorns, and be open to training to the vertical.
The 2024 Customer Success Draft | TDSU Ep. 4
Inspired by the NFL draft this past week, the boys conduct their own draft, customer success style. Rob, JP, and Dillon name the individuals and communities in and around customer success that they want on their team.
CSMs as the Heated Seats of the Corporate World | TDSU Ep. 3
Betsy Gilfillan joins the TDSU crew to chat about CUSTOMER OBSESSION. What's wrong with the way we use the term today, and how can we turn the obsession into a superpower, and not the weakness that it is today?
The Daily Standup | Trailer
Welcome to The Daily Standup, where Rob, JP, and Dillon invite guests on to answer one simple question: "What's on your mind?"
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About the Host
Dillon Young
Founder
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling his own services or (gasp) an ebook. So far, so good.